ServiceNow Certified Implementation Specialist - Customer Service Management Exam (Japanese Version)

ServiceNow Certified Implementation Specialist - Customer Service Management Exam (Japanese Version)

Demonstrate expertise in implementing the ServiceNow Customer Service Management (CSM) offering, enabling customers to efficiently manage their interactions with the service desk. This certification validates hands-on experience with configuring, customizing, and performing administrative tasks for CSM.

Focus

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (Japanese Version) certification focuses on Customer Service Management, Implementation, Configuration, Customization, Administration

Exam Duration

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (Japanese Version) exam duration is 2 hours

Num of Question

The exam contains a total of 80 questions

Exam Fee

The exam fee is N/A (fees are subject to change and may vary depending on the country or region).

Exam Validity

The CCRN-Pediatric certification is valid for 3 years.

Prior Certification

• ServiceNow Certified Implementation Specialist

Exam Format

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (Japanese Version) exam is a Multiple-choice questions

Passing Conditions

To pass ServiceNow Certified Implementation Specialist - Customer Service Management Exam (Japanese Version) exam, applicants must achieve a minimum score of Passing score: 70% (if you miss 25-36 questions), or 80% (if you miss 37-48 questions)

Who Should Take

IT professionals interested in demonstrating expertise in ServiceNow Customer Service Management implementation and administration

• ServiceNow Implementation Specialist
• Customer Service Manager
• Service Desk Manager
• IT Service Manager

Prerequisites

At least 3 months of hands-on experience with ServiceNow Customer Service Management, and 1 year of prior implementation experience with a ServiceNow system

Or can substitute with certifications:

• ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
• ServiceNow Certified Application Developer

Certification Process

• Step 1: Register for the exam through the ServiceNow Certification program website
• Step 2: Wait for the exam confirmation from ServiceNow
• Step 3: Take and pass the exam within the validity period

Domains with Weights

• Customer Service Management Implementation (20%): This domain includes hands-on experience with implementing, configuring, and customizing the CSM offering, such as setting up and configuring workspaces, business rules, and workflows.
• Integration and Customization (15%): This domain includes hands-on experience with integrating CSM with other ServiceNow modules, customizing the user interface, and creating custom forms and fields.
• Incident, Problem, and Change Management (10%): This domain includes hands-on experience with implementing and configuring incident, problem, and change management processes in CSM.
• Reporting and Visibility (15%): This domain includes hands-on experience with creating and customizing reports, dashboards, and other visualizations in CSM to provide real-time visibility into customer interactions.
• IT Service Management Process Excellence (40%): This domain includes hands-on experience with implementing and maintaining IT service management best practices in CSM, such as service level agreements, service catalogs, and knowledge management.