Certified Implementation Specialist - IT Service Management

Certified Implementation Specialist - IT Service Management

The Certified Implementation Specialist - IT Service Management certification validates the skills and expertise of IT professionals in implementing and managing IT service management processes within a ServiceNow environment.

Focus

The Certified Implementation Specialist - IT Service Management certification focuses on IT Service Management

Exam Duration

The Certified Implementation Specialist - IT Service Management exam duration is 130 minutes

Num of Question

The exam contains a total of 85

Exam Fee

The exam fee is $695 USD (Member) or $995 USD (Non-member).

Exam Validity

The CCRN-Pediatric certification is valid for 3 years.

Prior Certification

• Certified Implementation Specialist

Exam Format

The Certified Implementation Specialist - IT Service Management exam is a Online, multiple-choice, multiple-select, drag-and-drop, and drag-and-drop-multiple questions

Passing Conditions

To pass Certified Implementation Specialist - IT Service Management exam, applicants must achieve a minimum score of 70% or higher passing score

Who Should Take

IT professionals who have experience implementing and managing IT service management processes within a ServiceNow environment.

• IT Service Management Process Owner
• Implementation Manager
• Project Manager
• Consultant

Prerequisites

A minimum of 6 months of experience in IT Service Management and ServiceNow implementation.

Or can substitute with certifications:

• ServiceNow Certified IT Service Management Implementation Specialist

Certification Process

• Pass the Certified Implementation Specialist - IT Service Management (CIS) exam.
• Complete the required continuing education (CE) units to maintain your certification.

Domains with Weights

• Service Request Management (20% of the exam objectives): Implementing service request management processes to streamline service delivery and improve efficiency. This includes creating service request forms, configuring incident assignment, and managing catalog items.
• Problem Management (15% of the exam objectives): Implementing problem management processes to identify and resolve underlying issues causing incidents. This includes creating problem records, configuring problem resolution, and managing knowledge management.
• Change Management (15% of the exam objectives): Implementing change management processes to manage changes to IT services and minimize disruptions. This includes creating change requests, configuring change approval, and managing release management.
• IT Asset Management (15% of the exam objectives): Implementing IT Asset Management processes to track, manage, and report on IT assets. This includes creating asset records, configuring lifecycle management, and managing inventory.
• Security Operations (30% of the exam objectives): Implementing security operations processes to detect, respond to, and prevent security threats. This includes creating security incidents, configuring security control, and managing security vulnerability management.
• Service Catalog Management (5% of the exam objectives): Implementing service catalog management to manage and deliver IT services. This includes creating service catalog items, configuring request fulfillment, and managing business service design.