Refund and Policy
Success is Assured
We stand behind our materials with a 100% money-back guarantee. Your investment with our platform is risk-free and fully secure.
Our meticulously crafted question banks provide a structured roadmap for certification exam preparation. With our resources, you’ll gain the confidence needed to excel and achieve your certification goals.
We guarantee that if you fail your exam using our resources, you can claim a full refund by following our simple process. Send us your official exam score report for verification, and after confirmation, we'll process your refund promptly within 24 hours during working hours.
Refund Policy Terms
- Wrong Purchase: Refunds will not be provided for incorrect purchases.
- Exam Date: Claims are only valid if the exam is taken within the specified date range.
- Free Exams: Refunds do not apply to free exam materials.
- Special Vendors: Certain vendors (e.g., Microsoft, Huawei, Salesforce, Dell EMC, Fortinet) are excluded due to frequent exam updates. If you fail these exams, you can opt for updated materials or switch to other exams (up to three) at no extra cost.
- Time Limit: Refunds are not available for exams failed more than three months after purchase.
- Software Version: Issues with free software versions are not eligible for refunds.
- Identity Verification: The name on the exam report must match the name on the order, ensuring the exam was taken by the purchaser using our materials.
- Our commitment ensures that your investment is secure while providing flexibility and support for your success.