Certified Implementation Specialist - Customer Service Management

Certified Implementation Specialist - Customer Service Management (Customer Service Management)

This certification is designed to validate professionals who have developed the skills and expertise needed to deliver, configure, and implement the Customer Service Management feature on the ServiceNow platform.

Focus

The Certified Implementation Specialist - Customer Service Management certification focuses on Delivery of ServiceNow Customer Service Management feature

Exam Duration

The Certified Implementation Specialist - Customer Service Management exam duration is 1 hour

Num of Question

The exam contains a total of 44

Exam Fee

The exam fee is $200.

Exam Validity

The CCRN-Pediatric certification is valid for 3 years.

Prior Certification

• None

Exam Format

The Certified Implementation Specialist - Customer Service Management exam is a Multiple Choice

Passing Conditions

To pass Certified Implementation Specialist - Customer Service Management exam, applicants must achieve a minimum score of Pass the exam with a score of 75%

Who Should Take

The target audience for this certification includes ServiceNow implementation teams, delivery teams, and customers involved in the creation, configuration, or implementation of the Customer Service Management feature.

• Implementation Consultant
• Delivery Manager
• Customer Success Manager

Prerequisites

A minimum of 6 months of work experience with the Customer Service Management feature on ServiceNow, including hands-on implementation and configuration.

Or can substitute with certifications:

• None

Certification Process

• Step 1: Get familiar with the exam format and content
• Step 2: Prepare for the exam by studying the ServiceNow Customer Service Management documentation and online training resources
• Step 3: Register for the exam on the ServiceNow website and pay the exam fee
• Step 4: Schedule the exam with a ServiceNow authorized testing center
• Step 5: Take the exam and achieve a score of 75% or higher to pass

Domains with Weights

• Configure and Deliver Incident, Problem, and Access Management (28%): This domain covers the skills needed to configure and deliver Incident, Problem, and Access Management features. It includes the creation, configuration, and implementation of business rules, workflows, and forms.
• Implement and Configure Asset Management (23%): This domain focuses on the skills needed to implement and configure Asset Management features. It includes the creation, configuration, and implementation of business rules, workflows, and forms.
• Implement and Configure Service Request Management (29%): This domain covers the skills needed to implement and configure Service Request Management features. It includes the creation, configuration, and implementation of business rules, workflows, and forms.
• Deliver Customer Service (20%): This domain focuses on the skills needed to deliver Customer Service features, including the creation, configuration, and implementation of business rules, workflows, and forms.