ServiceNow Certified System Administrator

ServiceNow Certified System Administrator - SRX-202 (formerly known as Associates)

The ServiceNow Certified System Administrator - SRX-202 exam is designed for IT professionals who want to demonstrate their ability to implement, configure, and manage ServiceNow IT service management (ITSM) and IT operations management (ITOM) capabilities, as well as implement the IT business management (ITBM) module.

Focus

The ServiceNow Certified System Administrator certification focuses on Implementation, Configuration, and Management of ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities, and Implementation of the IT Business Management (ITBM) module

Exam Duration

The ServiceNow Certified System Administrator exam duration is 105 minutes

Num of Question

The exam contains a total of 65

Exam Fee

The exam fee is $395 USD.

Exam Validity

The CCRN-Pediatric certification is valid for 3 years.

Prior Certification

• No prior ServiceNow certifications are required, but some knowledge of IT concepts and exposure to configuration management databases (CMDBs) are highly recommended

Exam Format

The ServiceNow Certified System Administrator exam is a Closed-book, multiple-choice exam

Passing Conditions

To pass ServiceNow Certified System Administrator exam, applicants must achieve a minimum score of Passing score is 67% (at least 44 questions out of 65 questions)

Who Should Take

IT professionals who want to demonstrate their ability to implement, configure, and manage ServiceNow IT service management (ITSM) and IT operations management (ITOM) capabilities, as well as implement the IT business management (ITBM) module.

• ServiceNow Administrator
• IT Operations Manager
• Service Desk Manager
• Junior System Administrator

Prerequisites

1+ year of experience with ServiceNow administration, configuration, and management, or equivalent experience with IT service management (ITSM) and IT operations management (ITOM), and IT business management (ITBM)

Or can substitute with certifications:

• SRX-101, SRX-201, ITOM-101

Certification Process

• Create a ServiceNow instance and implement ITSM and ITOM capabilities
• Complete the recommended training and learning tracks
• Pass the SRX-202 exam
• Maintain certification by staying current on ServiceNow updates and continuing education

Domains with Weights

• Implementation of IT Service Management (ITSM) (35%): Candidates will be able to demonstrate the knowledge of IT service management processes for request, fulfillment, problem, and incident management.
• Implementation of IT Operations Management (ITOM) (30%): Candidates will be able to demonstrate the knowledge of IT operations management for event management, problem management, and IT asset management.
• Implementation of IT Business Management (ITBM) (20%): Candidates will be able to demonstrate the knowledge of IT business management for project portfolio management, configuration management database (CMDB), and cost management.
• Implementation of ServiceNow Platform (15%): Candidates will be able to demonstrate the knowledge of ServiceNow platform configuration, customization, and integration with other systems.