Salesforce Loyalty Management

Salesforce Loyalty Management Cloud Consultant Certification

Demonstrate your ability to design, implement, and manage customer loyalty programs using Salesforce Loyalty Management.

Focus

The Salesforce Loyalty Management certification focuses on Salesforce Loyalty Management

Exam Duration

The Salesforce Loyalty Management exam duration is 105 minutes

Num of Question

The exam contains a total of 61 questions

Exam Fee

The exam fee is $575.

Exam Validity

The CCRN-Pediatric certification is valid for 2 years.

Prior Certification

• N/A

Exam Format

The Salesforce Loyalty Management exam is a Multiple-Choice, Fill-in-the-Blank, and Drag-and-Drop questions

Passing Conditions

To pass Salesforce Loyalty Management exam, applicants must achieve a minimum score of Passing score: 560 out of 800

Who Should Take

Organizations and professionals looking to enhance customer engagement, retention, and growth through loyalty programs.

• Loyalty Program Manager
• Marketing Specialist
• Customer Experience Manager
• Salesforce Administrator

Prerequisites

One-year experience in sales, marketing, or a related field. Alternatively, 6 months of experience and completion of the Salesforce Certified Administrator or Salesforce Certified Platform Developer - II certification.

Or can substitute with certifications:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer - II

Certification Process

• Step 1: Prepare for the exam by studying the outline and recommended materials, including the Salesforce Loyalty Management developer guide and other resources.
• Step 2: Register for the exam and choose a testing location.
• Step 3: Take the exam and pass with a score of 560 out of 800.
• Step 4: Maintain your certification by earning 100 CFP hours and completing the renewal process within two years of passing the exam.

Domains with Weights

• Design Customer Journeys and Loyalty Programs (22%): Design customer loyalty programs that align with business goals and objectives. Map customer journeys to identify friction points and opportunities for loyalty engagement.
• Configure and Implement Loyalty Solutions (25%): Configure and implement loyalty solutions using Salesforce Loyalty Management, including creating loyalty programs, defining rewards, and setting up loyalty points and discounts.
• Manage Loyalty Data and Analytics (21%): Manage loyalty data, including data integration, data governance, and data visualization. Analyze loyalty data to understand customer behavior and preferences.
• Develop Automated Workflows and Tests (12%): Develop automated workflows and tests to ensure loyalty programs are executed accurately and efficiently.
• Implement Security and Integration (20%): Implement security and integration best practices to ensure loyalty data is secure and can be easily integrated with other systems.