ISEB ITIL Foundation
- Product Code: iseb-itilf
- Exam Questions: 215
- Vendor: itil
$9.99
$12.99- Updated At: Nov 14, 2024
ISEB ITIL Foundation
The ISEB ITIL Foundation certification is an entry-level certification that covers the ITIL service lifecycle and the IT service management best practices.
Focus
The ISEB ITIL Foundation certification focuses on IT Service Management
Exam Duration
The ISEB ITIL Foundation exam duration is 1 hour and 30 minutes
Num of Question
The exam contains a total of 40 multiple-choice questions
Exam Fee
The exam fee is Prices vary depending on the region and the exam provider (approximately $345 USD).
Exam Validity
The CCRN-Pediatric certification is valid for The certificate has no expiration date, but it is recommended to recertify after 3 years.
Prior Certification
- None
Exam Format
The ISEB ITIL Foundation exam is a Multiple Choice
Passing Conditions
To pass ISEB ITIL Foundation exam, applicants must achieve a minimum score of 40% required to pass
Who Should Take
Individuals seeking to gain a basic understanding of the ITIL framework and its application in IT service management.
- IT Service Management Professionals
- ITIL Implementation Team Members
- ITIL Developers
- ITIL Process Operators
- ITIL Support Staff
Prerequisites
No prior experience in IT service management is required but it is beneficial
Or can substitute with certifications:
- Foundation Certificate in IT Service Management v3 should be equivalent to 4-6 months of ITIL experience
- Other Foundation Certificate will not be substituted
Certification Process
- Step 1: Meet the prerequisites (no prior experience is required but beneficial)
- Step 2: Register for the ISEB ITIL Foundation certification exam
- Step 3: Pass the ISEB ITIL Foundation certification exam (40% required to pass)
- Step 4: Maintain the certification through continued professional development
Domains with Weights
- Service Strategy (10% to 15%): Understanding how IT services and service management are used to achieve business objectives and contribute to the organizational success
- Service Design (10% to 15%): Defining IT services to meet business requirements and achieve business outcomes
- Service Transition (10% to 15%): Planning and implementing IT service changes to minimize disruption to customers and the organization
- Service Operation (10% to 15%): Delivering and managing the IT services to meet the agreed-upon service level agreements and key performance indicators
- Continual Service Improvement (20% to 25%): Identifying and implementing opportunities for improvement and measuring the effectiveness of ongoing changes in the IT services
- Measurement and Reporting (10% to 15%): Understanding and using key performance indicators to measure and reflect on the efficiency and effectiveness of the IT service management processes
- Change Enablement (15% to 20%): A focus point in the continuity management, making use of business continuity practices for IT service assurance
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Secondly, our customer service operates 24/7, including on holidays. We respond to all inquiries and messages within two hours. You will receive the ISEB ITIL Foundation materials within 15 minutes after your payment. If you have any questions about downloading the materials, payment issues, pass rates, or update schedules, our team is always available to assist you. We prioritize your security and privacy, ensuring 100% pass rates for the ISEB ITIL Foundation. In the rare event that you fail, we offer a full refund within 2-7 business days.
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