ITIL Foundation 2011
- Product Code: itilfnd-2011
- Exam Questions: 288
- Vendor: itil
$9.99
$12.99- Updated At: Nov 14, 2024
ITIL Foundation 2011
ITIL Foundation 2011 is an entry-level certification that provides a comprehensive introduction to ITIL best practices.
Focus
The ITIL Foundation 2011 certification focuses on Service Management
Exam Duration
The ITIL Foundation 2011 exam duration is 1 hour
Num of Question
The exam contains a total of 40
Exam Fee
The exam fee is $300-$600.
Exam Validity
The CCRN-Pediatric certification is valid for 3 years.
Prior Certification
- No prior certification is required
Exam Format
The ITIL Foundation 2011 exam is a Multiple Choice
Passing Conditions
To pass ITIL Foundation 2011 exam, applicants must achieve a minimum score of 65% or higher
Who Should Take
Anyone interested in IT service management
- IT Service Manager
- IT Service Desk Team Member
- Help Desk Technician
- Operations Manager
- Service Level Manager
Prerequisites
N/A
Or can substitute with certifications:
- N/A
Certification Process
- Step 1: Register for the exam
- Step 2: Review the exam format and content
- Step 3: Take the exam at a testing center
- Step 4: Receive the exam results
- Step 5: Maintain and renew the certification
Domains with Weights
- Service Strategy (10%): This domain covers the overall strategy for IT service management, including service portfolio management and demand management.
- Service Design (15%): This domain covers the design of IT services and associated processes, including service catalogue management and service level management.
- Service Transition (20%): This domain covers the transition of new or changed IT services into production, including change management and service asset and configuration management.
- Service Operation (25%): This domain covers the ongoing management of IT services, including event management and incident management.
- Continual Service Improvement (30%): This domain covers the ongoing improvement of IT services, including service reporting and measurement and service level management.
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