ITIL Foundation 2011


  • Product Code: itilfnd-2011
  • Exam Questions: 288
  • Vendor: itil

$9.99

$12.99
  • Updated At: Nov 14, 2024
ITIL Foundation 2011

ITIL Foundation 2011 is an entry-level certification that provides a comprehensive introduction to ITIL best practices.

Focus

The ITIL Foundation 2011 certification focuses on Service Management

Exam Duration

The ITIL Foundation 2011 exam duration is 1 hour

Num of Question

The exam contains a total of 40

Exam Fee

The exam fee is $300-$600.

Exam Validity

The CCRN-Pediatric certification is valid for 3 years.

Prior Certification
  • No prior certification is required
Exam Format

The ITIL Foundation 2011 exam is a Multiple Choice

Passing Conditions

To pass ITIL Foundation 2011 exam, applicants must achieve a minimum score of 65% or higher

Who Should Take

Anyone interested in IT service management

  • IT Service Manager
  • IT Service Desk Team Member
  • Help Desk Technician
  • Operations Manager
  • Service Level Manager
Prerequisites

N/A

Or can substitute with certifications:

  • N/A
Certification Process
  • Step 1: Register for the exam
  • Step 2: Review the exam format and content
  • Step 3: Take the exam at a testing center
  • Step 4: Receive the exam results
  • Step 5: Maintain and renew the certification
Domains with Weights
  • Service Strategy (10%): This domain covers the overall strategy for IT service management, including service portfolio management and demand management.
  • Service Design (15%): This domain covers the design of IT services and associated processes, including service catalogue management and service level management.
  • Service Transition (20%): This domain covers the transition of new or changed IT services into production, including change management and service asset and configuration management.
  • Service Operation (25%): This domain covers the ongoing management of IT services, including event management and incident management.
  • Continual Service Improvement (30%): This domain covers the ongoing improvement of IT services, including service reporting and measurement and service level management.

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