Implementing Cisco Collaboration Application V1.0

300-810 CCAI

Implementing Cisco Collaboration Applications (CCAIA) is a 90-minute exam that covers the knowledge and skills required to implement and deploy Cisco Collaboration Applications.

Focus

The Implementing Cisco Collaboration Application V1.0 certification focuses on Implementing Cisco Collaboration Applications

Exam Duration

The Implementing Cisco Collaboration Application V1.0 exam duration is 90 minutes

Num of Question

The exam contains a total of 55-65

Exam Fee

The exam fee is 300 USD.

Exam Validity

The CCRN-Pediatric certification is valid for 3 years.

Prior Certification

• Cisco Certified Network Associate Collaboration (CCNA Collaboration)

Exam Format

The Implementing Cisco Collaboration Application V1.0 exam is a Web-based proctored

Passing Conditions

To pass Implementing Cisco Collaboration Application V1.0 exam, applicants must achieve a minimum score of Passing score is 810 out of 1000

Who Should Take

The CCAIA exam is intended for individuals who have knowledge and experience in implementing and deploying Cisco Collaboration Applications.

• Collaboration Engineer
• Unified Communications Engineer
• Network Administrator

Prerequisites

2-3 years of experience in implementing and deploying Cisco Collaboration Applications

Or can substitute with certifications:

• Cisco Certified Network Associate Collaboration
• Cisco Certified Network Professional Collaboration

Certification Process

• Read the exam preparation guide
• Take the relevant training courses
• Practice with the Cisco Collaboration Applications Skills Assessment Tool
• Schedule the exam through Pearson VUE

Domains with Weights

• Domain 1: Planning and Design (20-25%): Implementing Cisco Collaboration Applications (CCAIA) requires a thorough understanding of the planning and design requirements for Cisco Collaboration Applications. This includes understanding the various Cisco Collaboration Applications, their features and functionality, and the design process for deploying these applications. Additionally, it involves planning for network, server, and user infrastructure to support the deployment of Cisco Collaboration Applications. (20-25% weight)
• Domain 2: Implementation (30-35%): This section requires the candidate to demonstrate the implementation of Cisco Collaboration Applications using various tools and technologies, including the Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express, and Cisco Unified Presence. Additionally, the candidate will be required to implement dial plans, voicemail, and autoattendant. This knowledge is necessary for a smooth deployment of Cisco Collaboration Applications.
• Domain 3: Unified Contact Center Enterprise and Unified Contact Center Express (15-20%): This section of the exam includes questions on the implementation of Cisco Unified Contact Center Enterprise (UCCCE) and Cisco Unified Contact Center Express (UCCX) including skills and knowledge for call centers using desktop and mobile devices, integration and voice and video, process the implementation of call center components.
• Domain 4: Cisco Meeting and TelePresence (10-15%): In this section, the candidate is expected to demonstrate knowledge of Cisco Meeting and TelePresence solutions for video collaboration (VCS, Telepresence, Cisco Collaboration Application) to enable end users, CCAIA understanding enables collaboration with virtual connection and network requirements.
• Domain 5: Cisco Customer Journey Platform (10-15%): Candidates demonstrate knowledge and experience using Cisco Journey platform as part of the implementation, integration and management of Cisco UC and Contact Centre. Candidate can expect the new topic in the assessment.
• Domain 6: Professionalism and Site Preparation (10-15%): Customer relationship and collaboration aspect in an environment and the role of administrator and integrator for a smooth deployment, users are at the center of CCAIA planning therefore covering different professionalism, customer journey, user device, different cloud for the solution, networking & technical infrastructure and infrastructure skills and knowledge are key components required.