Salesforce Certified Service Cloud Consultant

Salesforce Certified Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant certification is designed for professionals who want to demonstrate their skills in implementing and managing Service Cloud solutions. They will be able to help customers build a personalized customer service experience by leveraging the capabilities of Service Cloud.

Focus

The Salesforce Certified Service Cloud Consultant certification focuses on Implementing and managing Service Cloud solutions

Exam Duration

The Salesforce Certified Service Cloud Consultant exam duration is 105 minutes

Num of Question

The exam contains a total of 61 multiple-choice, multiple-select, and true/false questions

Exam Fee

The exam fee is $395 USD.

Exam Validity

The CCRN-Pediatric certification is valid for This certification is valid for 2 years from the date of passing the exam..

Prior Certification

• Prior certification in Salesforce licensing is not required; however, experience with Sales Cloud, Marketing Cloud, Essentials or Administrator certification is recommended.

Exam Format

The Salesforce Certified Service Cloud Consultant exam is a Multiple-choice, multiple-select, and true/false questions

Passing Conditions

To pass Salesforce Certified Service Cloud Consultant exam, applicants must achieve a minimum score of At least 70% of questions must be answered correctly

Who Should Take

This certification is for sales, marketing, and customer service professionals who have advanced experience using Salesforce Service Cloud and are looking for a deeper understanding of its capabilities.

• Service Cloud Consultant
• Salesforce Consultant
• Customer Service Manager
• IT Project Manager

Prerequisites

2 years of experience with Salesforce, preferably in a cloud computing environment with knowledge of Sales Cloud, Marketing Cloud, Essentials or Administrator certification

Or can substitute with certifications:

• Salesforce Implementation Specialist
• Salesforce System Architect
• Sales Cloud Developer

Certification Process

• Step 1: Meet the Prerequisites: Ensure that you meet the requirements of 2 years of experience with Salesforce, preferably in a cloud computing environment with knowledge of Sales Cloud, Marketing Cloud, Essentials or Administrator certification.
• Step 2: Register for the exam: Go to the Salesforce website, create an account and log in to register for the exam.
• Step 3: Prepare for the exam: Use the provided study materials and enroll in the online course.
• Step 4: Take the exam: Log in to your account, find the exam link and complete the 105 minutes long exam.
• Step 5: Maintain certification: Once certified, continue to meet the certification and recertification requirements to maintain your certification.

Domains with Weights

• Service Cloud Fundamentals (25%): This domain includes skills that are essential to implementing and managing Service Cloud solutions, such as service console, customer service, and live agent.
• Service Cloud Configuration (30%): This domain includes skills that are necessary to configuring customer service, live agent, and service compact in a cloud computing environment.
• Data Management (15%): This domain includes skills that are necessary to manage data, such as data import, export, and mapping in Service Cloud.
• Process Automation (25%): This domain includes skills that are necessary to automating business processes, such as processes, flows, and workflows in Service Cloud.
• Integration and Reporting (5%): This domain includes skills that are necessary to integrate Service Cloud with other cloud services and reports and dashboards in Service Cloud.