HDI Support Center Manager
- Product Code: hd0-300
- Exam Questions: 134
- Vendor: hdi
$9.99
$12.99- Updated At: Nov 14, 2024
HDI Support Center Manager
The HDI Support Center Manager certification is a comprehensive credential designed for support center professionals who provide high-quality service to their organization"s customers and end-users. This certification demonstrates expertise in areas such as customer service, problem-solving, and process management.
Focus
The HDI Support Center Manager certification focuses on Customer Service, Problem-Solving, Process Management
Exam Duration
The HDI Support Center Manager exam duration is 150 minutes
Num of Question
The exam contains a total of 100 questions
Exam Fee
The exam fee is $495.
Exam Validity
The CCRN-Pediatric certification is valid for 3 years.
Prior Certification
- No prior certification is required
Exam Format
The HDI Support Center Manager exam is a Multiple-choice questions, Performance-based questions
Passing Conditions
To pass HDI Support Center Manager exam, applicants must achieve a minimum score of Pass with a score of 70% or higher
Who Should Take
Customer service representatives, Support center managers, IT service managers, Anyone looking to improve their service skills and knowledge
- Customer Service Representative
- Support Center Manager
- IT Service Manager
Prerequisites
6 months to 2 years of work experience in a support center or customer-facing role is recommended
Certification Process
- Step 1: Create a candidate account on the HDI website and register for the exam
- Step 2: Pay for the exam and receive scheduling instructions
- Step 3: Sit for the HDI Support Center Manager exam within 6 months of creating a candidate account
Domains with Weights
- Service Concepts (20%): Understanding the fundamentals of service management, including service levels, queues, and service level agreements
- Service Delivery (25%): Ensuring that services are delivered in accordance with service level agreements, managing customer expectations, and resolving customer problems
- Process Management (25%): Designing, implementing, and managing processes to ensure that services are delivered efficiently and effectively
- Communication and Collaboration (30%): Communicating with customers, the service desk team, and other stakeholders to ensure that services are delivered in accordance with service level agreements
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