SDI Service Desk Analyst
- Product Code: sd0-302
- Exam Questions: 198
- Vendor: sdi
$9.99
$12.99- Updated At: Nov 14, 2024
SDI Service Desk Analyst
The Service Desk Analyst certification is designed to validate the skills and knowledge of service desk analysts.
Focus
The SDI Service Desk Analyst certification focuses on Service Desk Operations
Exam Duration
The SDI Service Desk Analyst exam duration is 120 minutes
Num of Question
The exam contains a total of 50 questions
Exam Fee
The exam fee is $195.
Exam Validity
The CCRN-Pediatric certification is valid for 3 years.
Prior Certification
- SDI Technical Support Analyst
Exam Format
The SDI Service Desk Analyst exam is a Multiple Choice
Passing Conditions
To pass SDI Service Desk Analyst exam, applicants must achieve a minimum score of 70% passing score
Who Should Take
IT professionals, service desk analysts who want to validate their skills in handling service desk tickets, and individuals who want to demonstrate their knowledge in service desk best practices.
- Service Desk Analyst
- IT Support Specialist
- Help Desk Technician
Prerequisites
N/A
Or can substitute with certifications:
- Non-IT certifications with equivalent knowledge, e.g., ITIL Foundation Certificate
Certification Process
- Step 1: Meet the prerequisites (if any)
- Step 2: Register for the certification exam
- Step 3: Take the certification exam
- Step 4: Achieve the required passing score
- Step 5: Obtain the certificate upon passing the exam
Domains with Weights
- Service Desk Fundamentals (30%): This domain includes evaluating and improving service desk processes, organizing service desk teams, managing service desk costs, and monitoring service desk performance metrics.
- Technical Support (40%): This domain includes resolving technical incidents, identifying and escalating critical incidents, performing initial troubleshooting, and performing basic and advanced technical support.
- Communication and Interpersonal Skills (30%): This domain includes basic communication skills, conflict management, customer service, teamwork, and time management.
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