Salesforce Certified Service Cloud Consultant (Japanese Version)


  • Product Code: service-cloud-consultant-jpn
  • Exam Questions: 103
  • Vendor: salesforce

$9.99

$12.99
  • Updated At: Nov 22, 2024
Salesforce Certified Service Cloud Consultant (Japanese Version)

Verify your skills and knowledge in configuring and implementing Service Cloud for customer-facing and agent-facing instances.

Focus

The Salesforce Certified Service Cloud Consultant (Japanese Version) certification focuses on Customer-facing and agent-facing instances in Service Cloud

Exam Duration

The Salesforce Certified Service Cloud Consultant (Japanese Version) exam duration is 150 minutes

Num of Question

The exam contains a total of 68

Exam Fee

The exam fee is ¥44,700 (approx. $350 USD).

Exam Validity

The CCRN-Pediatric certification is valid for Every 2 years.

Prior Certification
  • None
Exam Format

The Salesforce Certified Service Cloud Consultant (Japanese Version) exam is a Multiple-choice and hands-on simulation questions

Passing Conditions

To pass Salesforce Certified Service Cloud Consultant (Japanese Version) exam, applicants must achieve a minimum score of Passing score: 65%

Who Should Take

IT professionals who want to demonstrate their skills in implementing and managing Service Cloud

  • Service Cloud administrators
  • Service Cloud consultants
  • Salesforce administrators
Prerequisites

At least 1 year of experience implementing Service Cloud

Or can substitute with certifications:

  • Salesforce Certified Service Cloud Administrator [Japanese Version]
  • Salesforce Certified Service Cloud Consultant [English]
Certification Process
  • Register for the exam through the Salesforce website
  • Schedule the exam in Prometric or Vue testing centers
  • Take the exam within the allotted time
  • Score at least 65% to pass the exam
Domains with Weights
  • Configure and Implement Service Cloud (40%): Configure omnichannel experiences, case consoles, and interaction routing to deliver seamless customer experiences. Implement and configure all Service Cloud features and tools to meet business needs.
  • Deploy and Manage Service Cloud (30%): Implement and manage deployment strategies, security, and customization options. Ensure scalability, performance, and reliability of Service Cloud.
  • Analyze and Improve Service Cloud (30%): Implement data management and analytics to measure KPIs and performance. Analyze and optimize user experiences to enhance customer satisfaction and loyalty.

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