Salesforce Contact Center

Salesforce Contact Center- Vendor Salesorce

The Salesforce Contact Center certification is designed for contact professionals to demonstrate their expertise in using the Salesforce platform to manage and deliver customer experience.

Focus

The Salesforce Contact Center certification focuses on Contact Center, Salesforce

Exam Duration

The Salesforce Contact Center exam duration is 2 hours

Num of Question

The exam contains a total of 70

Exam Fee

The exam fee is $245.

Exam Validity

The CCRN-Pediatric certification is valid for 2 years.

Prior Certification

• N/A

Exam Format

The Salesforce Contact Center exam is a online-proctored

Passing Conditions

To pass Salesforce Contact Center exam, applicants must achieve a minimum score of score 65% or higher

Who Should Take

Contact center professionals, customer service representatives, and Salesforce administrators who want to demonstrate their expertise in using Salesforce to manage and deliver customer experience.

• Contact Center Agent
• Customer Service Representative
• Salesforce Administrator

Prerequisites

N/A

Or can substitute with certifications:

• N/A

Certification Process

• Enroll in the certification program
• Meet the prerequisites (N/A)
• Complete the required learning path
• Pass the exam

Domains with Weights

• Contact Center Fundamentals (30%): This domain covers the fundamental concepts and best practices for contact center operations, including call center management, customer service, and team leadership.
• Salesforce Platform Skills (40%): This domain covers the skills and knowledge required to use the Salesforce platform to manage and deliver customer experience, including configuration, customization, and integration with other systems.
• Customer Engagement and Experience (30%): This domain covers the skills and knowledge required to engage with customers and deliver exceptional customer experiences, including customer relationship management, customer service, and sales.