Certification Preparation for Service Cloud Consultant (Japanese Version)
- Product Code: crt-261j
- Exam Questions: 118
- Vendor: salesforce
$9.99
$12.99- Updated At: Nov 22, 2024
Certification Preparation for Service Cloud Consultant (Japanese Version) - CRM-SF-JP
This certification exam is designed to validate an individual"s skills and knowledge in implementing and managing Service Cloud, as well as their ability to analyze business requirements and design solutions.
Focus
The Certification Preparation for Service Cloud Consultant (Japanese Version) certification focuses on Service Cloud, Salesforce, CRM
Exam Duration
The Certification Preparation for Service Cloud Consultant (Japanese Version) exam duration is 120 minutes
Num of Question
The exam contains a total of 61
Exam Fee
The exam fee is USD $200.
Exam Validity
The CCRN-Pediatric certification is valid for 2 years.
Prior Certification
- None
Exam Format
The Certification Preparation for Service Cloud Consultant (Japanese Version) exam is a Multiple Choice Questions
Passing Conditions
To pass Certification Preparation for Service Cloud Consultant (Japanese Version) exam, applicants must achieve a minimum score of Passing score is 680 (on a scale of 200-800)
Who Should Take
Individuals who implement and manage Service Cloud, including administrators, developers, and consultants.
- Service Cloud Administrator
- Service Cloud Consultant
- Service Cloud Developer
- Salesforce Consultant
Prerequisites
N/A
Or can substitute with certifications:
- Administering Salesforce Platform Certified Administrator (JP)
- Service Cloud Consultant (JP)
Certification Process
- Step 1: Meet the prerequisites (if any)
- Step 2: Access the certification exam through the Salesforce Education website
- Step 3: Complete the certification exam (within the designated time)
- Step 4: Meet the passing conditions to receive the certification
Domains with Weights
- Domain 1: Service Configuration (22%): Candidates need to demonstrate knowledge of Service Cloud configuration, including settings, features, and products.
- Domain 2: Service Automation (22%): Candidates need to demonstrate knowledge of Service Cloud automation, including processes, escalations, and assignments.
- Domain 3: Service Analytics and Reporting (20%): Candidates need to demonstrate knowledge of Service Cloud analytics and reporting, including metrics, dashboards, and reports.
- Domain 4: Service Case Management (18%): Candidates need to demonstrate knowledge of Service Cloud case management, including case creation, assignment, and resolution.
- Domain 5: Integration and Security (18%): Candidates need to demonstrate knowledge of Service Cloud integration and security, including APIs, authentication, and authorization.
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