Salesforce Customer Commerce Manager

Customer Commerce Manager

The Customer Commerce Manager certification helps you demonstrate expertise in designing, building, and managing B2C and B2B commerce sites that integrate with Salesforce.

Focus

The Salesforce Customer Commerce Manager certification focuses on Commerce, Digital Commerce, Salesforce Commerce Cloud, Salesforce

Exam Duration

The Salesforce Customer Commerce Manager exam duration is 180 minutes

Num of Question

The exam contains a total of 65 multiple-choice questions

Exam Fee

The exam fee is $695.

Exam Validity

The CCRN-Pediatric certification is valid for 2 years.

Prior Certification

• Prior certification is not required, but recommended

Exam Format

The Salesforce Customer Commerce Manager exam is a Multiple choice, drag-and-drop, and scenario-based question types

Passing Conditions

To pass Salesforce Customer Commerce Manager exam, applicants must achieve a minimum score of You must answer at least 67% of the questions correctly to pass this exam.

Who Should Take

The Customer Commerce Manager certification is suitable for anyone working in B2C or B2B commerce sites, including commerce and marketplace managers, merchants, business analysts, sales professionals, and more.

• Commerce Manager
• Digital Commerce Manager
• Salesforce Commerce Cloud Business Analyst
• B2B or B2C Commerce Specialist

Prerequisites

You must have at least a year of work experience with Salesforce Commerce Cloud. For detailed training, you must take either Commerce Cloud Consultant or Commerce Cloud Developer.

Or can substitute with certifications:

• None

Certification Process

• Step 1: Meet the Prerequisites
• Step 2: Register for the Exam
• Step 3: Prepare for the Exam with Study Materials
• Step 4: Pass the Exam
• Step 5: Maintain Your Certification

Domains with Weights

• Domain 1: Commerce Site Design and Configuration (30% ): Design and configure the commerce site architecture, setup store configurations, and define store architecture, display settings , catalog setup and integration with B2B platforms.
• Domain 2:Commerce Product Management, Pricing and Discounts (20%): Set up and configure products, pricing, and discount structures, tax management and billing based on the various types of discount calculation such as cart value , promotional actions, promotional actions with discounts, for regular, automatic, with cart type filters and various payment options
• Domain 3:Order Management, Fulfillment, Shipping, and Returns (20%): Manage and configure order processing, shipping, returns, and store settings, set up payment gateway integration, returns using the auto return functionality and orders in various order status, managing different order status management through fulfillment status, auto return functionality related to return or refund authorization.
• Domain 4:Customer Profiles, Segments, Security, Roles, Permissions (15%): Manage users roles, permissions and site security, set up customer, customer segmentation, data import, creating various types role based permission
• Domain 5:Analytics and Integration (15%): Configure integration between Commerce Cloud and any external systems, analytics and integration tool and generate and setup analytics using external system APIs and AEM component for connecting systems or tools and Commerce Cloud.