Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Validate your fundamental knowledge of Dynamics 365 Customer Engagement Apps (CRM), its features, and capabilities.

Focus

The Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification focuses on Learn the fundamentals of Dynamics 365 Customer Engagement Apps (CRM) to assess your ability to install, customize, and configure Dynamics 365 CRM and provide the knowledge base for users to use Dynamics 365 for Customer Service.

Exam Duration

The Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam duration is 150 minutes

Num of Question

The exam contains a total of 40 questions

Exam Fee

The exam fee is $165 USD.

Exam Validity

The CCRN-Pediatric certification is valid for This exam joins Beta Exam, re-examination is counted, if your score permits within the test date it will change to normal test from Beta..

Prior Certification

• Microsoft Dynamics 365 for Customer Engagement

Exam Format

The Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam is a Multiple-choice questions, case studies, and hands-on experience

Passing Conditions

To pass Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam, applicants must achieve a minimum score of 400 out of 700 points needed

Who Should Take

Individuals who plan to implement a Customer Relationship Management (CRM) system, Sales and Marketing teams, Support reps, Business Analysts.

• Customer Service Representative
• Sales Manager

Prerequisites

None

Or can substitute with certifications:

• Microsoft Dynamics 365 Fundamentals Customer Service Apps
• Microsoft Dynamics 365 Fundamentals Sales

Certification Process

• Step 1: Prepare for the exam by studying the exam objectives, taking a training course, or self-study
• Step 2: Schedule the exam through a testing partner, such as Prometric

Domains with Weights

• Customer Engagement Scope (32%): Understand Dynamics 365 Customer Engagement Apps and its core features, functionality components, and features such as modules, apps, entity, data model, metadata.
• Setup and Security (25%): Understand Microsoft dynamics 365 security concepts, identity and access, data security, data privacy, and setup.
• User Interface and Customization (21%): Understand core Dynamics 365 user interface elements, customization, entity form, related entities view, view, display, and mobile client setups.
• Accounts and Contacts (6%): Understand Account and contact in Dynamics 365, entity features fields, security and the hierarchy.
• Accounts and Products (12%): Understand Dynamics 365 Accounts and Products, relationship between them, Features fields, and Product Families.
• Opportunities and Products (6% ): Understand of Dynamics 365 product entity, product attribute, main feature of product