Microsoft Dynamics 365 Customer Service Functional Consultant
- Product Code: mb-230
- Exam Questions: 168
- Vendor: microsoft
$9.99
$12.99- Updated At: Nov 14, 2024
MB-220
Microsoft Dynamics 365 Customer Service Functional Consultant certification exam
Focus
The Microsoft Dynamics 365 Customer Service Functional Consultant certification focuses on Dynamics 365 Customer Service, Productivity Apps, Power Apps, Power Automate, and Power Virtual Agents
Exam Duration
The Microsoft Dynamics 365 Customer Service Functional Consultant exam duration is 150 minutes (2 hours)
Num of Question
The exam contains a total of 40
Exam Fee
The exam fee is $165-$215 (USD).
Exam Validity
The CCRN-Pediatric certification is valid for valid for 2 years.
Prior Certification
- Microsoft Dynamics 365 Core Sales MB-210 or MB-220 is recommended
Exam Format
The Microsoft Dynamics 365 Customer Service Functional Consultant exam is a Multiple Choice, Case Study, and Practical Exercise
Passing Conditions
To pass Microsoft Dynamics 365 Customer Service Functional Consultant exam, applicants must achieve a minimum score of 70% (700/1000)
Who Should Take
IT Professionals, Consultants, and Business Analysts
- IT Professional
- Consultant
- Business Analyst
Prerequisites
6 months of experience with Dynamics 365 Customer Service or a similar CRM application
Or can substitute with certifications:
- Microsoft Dynamics 365 Core Sales MB-210 or MB-220 is recommended, but not required
Certification Process
- Prepare for the Exam
- Schedule the Exam
- Take the Exam
- Achieve the Passing Conditions
Domains with Weights
- Dynamics 365 Customer Service (40%): Customer Service Data Model, Entity and Field Management, Business Rules and Business Process Flows
- Power Apps (20%): Power Apps Basics, Canvas Apps and Model-Driven Apps, Power Apps Integration with Dynamics 365
- Power Automate (15%): Power Automate Basics, Flow and Service Account, Power Automate Integration with Dynamics 365
- Power Virtual Agents (15%): Power Virtual Agents Basics, Bot and Flow Integration, Power Virtual Agents Integration with Dynamics 365
- Productivity Apps (10%): Outlook and Dynamics 365 Integration, Productivity Apps such as Email and Fax.
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