ITSM Foundation English

ITIL 4 Foundation (ITSM)

ITIL 4 Foundation (ITSM) is a certification that introduces you to IT Service Management (ITSM) and the ITIL 4 framework.

Focus

The ITSM Foundation English certification focuses on IT Service Management, ITIL 4 framework, ITSM practices, and ITSM principles.

Exam Duration

The ITSM Foundation English exam duration is 1 hour 15 minutes

Num of Question

The exam contains a total of 40 questions

Exam Fee

The exam fee is Varies based on the training provider or course fees typically range from €220 to €380..

Exam Validity

The CCRN-Pediatric certification is valid for No expiry dates for this certification..

Prior Certification

• No prior certification is required.

Exam Format

The ITSM Foundation English exam is a Multiple-choice questions

Passing Conditions

To pass ITSM Foundation English exam, applicants must achieve a minimum score of 40% minimum score to pass, plus meeting the section-level requirements.

Who Should Take

The ITIL 4 Foundation (ITSM) certification is ideal for IT service management professionals, individuals looking to enhance their understanding of IT service management best practices, and anyone who wants to pursue a career in ITSM.

• IT Service Management professionals
• Help Desk Support Staff
• IT Analysts
• IT Managers
• Business Change Managers

Prerequisites

No specific work experience is required.

Or can substitute with certifications:

• None

Certification Process

• Pass the ITIL 4 Foundation certification exam
• Meet the training and study requirements
• Certification is valid indefinitely

Domains with Weights

• Service Value System (SVS) (20%): An integrated concept that demonstrates how IT service management can transform and improve the relationships between service providers and customers.
• Organizations and People (20%): The way IT service management is structured and managed, and the roles and responsibilities of individuals within an organization.
• Governance (20%): The framework of rules, processes, and dependencies that govern the delivery of IT services.
• Infrastructure and Technology (15%): The foundation upon which IT services are delivered, including all data, applications, platforms, infrastructure, and other services that are used to create the value streams and IT value streams.
• Continual Improvement (15%): The continuous effort from all levels and parts of the organization to evaluate and improve its workflows, processes, and outcomes.